Privacy Policy
Data Protection Notice - Using your personal information
We will collect and use personal information about you and any other named individual on your application such as your name, date of birth and national insurance number in order to provide this product or service and manage our relationship with you. It may be necessary as part of this product or service to collect and use personal information which is defined as ‘special category data’ by data protection law e.g. Health related. Any such special category data will only be collected and used where it’s needed to provide the product or service you have requested or to comply with our legal and regulatory obligations and where we have obtained your explicit consent to process such information.
To provide this product or service and meet our legal and regulatory obligations, we will keep your personal information and copies of records we create (e.g. calls with us) while you are a customer of ours. If this application does not proceed or when you no longer have a relationship with us, we are required to keep information for different legal and regulatory reasons. The length of time will vary and we regularly review our retention periods to make sure they comply with all laws and regulations.
The information collected may be shared with other parts of Phoenix Life Limited, trading as Standard Life, Phoenix Holding Group and other companies we work with to support us in the provision of the product or service you have with us. We may also share your information with our regulators, HM Revenue & Customs and your adviser / employer (for applicable products and services) where necessary and lawful to do so. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.
The majority of your information is processed in the UK and European Economic Area (EEA). However, some of your information may be processed by us or the third parties we work with outside of the EEA, including countries such as the United States and India. Where your information is being processed outside of the EEA, we take additional steps to ensure that your information is protected to at least an equivalent level as would be applied by UK / EEA data privacy laws e.g. we will put in place legal agreements with our third party suppliers and do regular checks to ensure they meet these obligations.
For more information on how Standard Life processes your personal information and what your rights are, please read our Privacy Policy at www.standardlife.com/privacy or write to the Data Protection Officer at Phoenix Life Limited, trading as Standard Life, 30 Lothian Road, Edinburgh, EH1 2DH
Cookie Policy
This site is not a Public Electronic Information Service under the terms of the Privacy and Electronic Communications Regulations
This site does use cookies. A cookie is a small text file that is downloaded onto ‘terminal equipment’ (eg a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions.
We use cookies to manage the site, and track your movements through the site to find out how the site pages are being used and assess the usefulness of pages and links.
No personal information about you is collected during the tracking process. You can disable the cookies that we attach if your browser supports this. For further information on how to do this, please refer to www.aboutcookies.org. However, you should bear in mind that if you exercise this option, you will not be able to use the site effectively.
The following cookies are in use:
Cookie | Purpose |
JSESSIONID | Remembers what you entered into a form |
SLG_COOKIE_POLICY | Records use of cookies on our site |
ROUTEID | Records which server currently in use. |
_ga | Tracking cookie for analytics.js. Used to distinguish users. |
_gat_UA | Tracking cookie for analytics.js. Used to throttle request rate. |
_gid | Tracking cookie for analytics.js.Used to measure performance |
dtCookie | Collect performance information for Dynatrace, a system to track application performance and errors |
dtLatC | Collect performance information for Dynatrace, a system to track application performance and errors |
dtPC | Collect performance information for Dynatrace, a system to track application performance and errors |
dtSa | Collect performance information for Dynatrace, a system to track application performance and errors |
rxVisitor | Collect performance information for Dynatrace, a system to track application performance and errors |
rxvt | Collect performance information for Dynatrace, a system to track application performance and errors |
wicket-modal-window-positions | Used to determine position where model dialogs will appear on screen |